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Question

Personal Canned Responses

  • August 14, 2024
  • 1 reply
  • 18 views
M
Skilled Expert
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Hi

Can you turn off personal canned responses on an agent individual level?

Thanks

    1 reply

    eeha0120
    Top Contributor ⭐
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    • eeha0120Top Contributor ⭐
    • Top Contributor ⭐
    • August 15, 2024

    Hi.

    In Roles, you can enable/disable Manage Canned Responses:

     

     

    This should address your need.

    Hope this helps.

     

     

    Regards,

    Elvis Henriquez
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