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Question

Preset the subject for Forward

  • September 24, 2024
  • 1 reply
  • 42 views
S
Active Contributor
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For reply there is a template (Workspace → Email Notifications → SYSTEM Agent Reply Template) to set subject and body, how to do this for forward?

1 reply

jonahrich
Community Debut
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  • jonahrich
  • Community Debut
  • May 1, 2025

Hi ​@stephan14x,
 

Currently, Freshservice does not offer a dedicated template for Forward emails similar to the Agent Reply template under Workspace → Email Notifications → SYSTEM Agent Reply Template.

That said, there's already a feature request in place for this enhancement.

Workaround: In the meantime, we recommend using Canned Responses. You can save your commonly used content as a canned response, and agents can manually edit it when forwarding a conversation.

Good day :)

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