For reply there is a template (Workspace → Email Notifications → SYSTEM Agent Reply Template) to set subject and body, how to do this for forward?
Question
Preset the subject for Forward
+1Hi
Currently, Freshservice does not offer a dedicated template for Forward emails similar to the Agent Reply template under Workspace → Email Notifications → SYSTEM Agent Reply Template.
That said, there's already a feature request in place for this enhancement.
Workaround: In the meantime, we recommend using Canned Responses. You can save your commonly used content as a canned response, and agents can manually edit it when forwarding a conversation.
Good day :)
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