Is there any way to accomplish this with a workflow or business rule? I can’t seem to make sense of the options I have in there 😅
Answer
Prevent agents from closing tickets when there is no assignee
+2Best answer by Chmiel
You can go to Admin->Field Manager
Tickets, find Agent, click on it and tick “Required when closing the ticket”
Or go via Workflow automation
Trigger: Status updated from Any to Resoved
Status updated from Any to Closed
Condition: Agent is none
Action: Set Status as Open (maybe add a note too).
+3You can go to Admin->Field Manager
Tickets, find Agent, click on it and tick “Required when closing the ticket”
Or go via Workflow automation
Trigger: Status updated from Any to Resoved
Status updated from Any to Closed
Condition: Agent is none
Action: Set Status as Open (maybe add a note too).
+2First suggestion worked like a charm thank you! :)
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