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Problems getting refund?

  • December 19, 2018
  • 2 replies
  • 33 views
M
Contributor

Has anyone had issues getting billing support or refunds from Freshservice? They overbilled me by over $7000 and have been giving me the runaround for over 2 months now. They keep saying I’ll see it in 10 days but that never happens. I like their product so I do prefer to stay with them but this is ridiculous. If it were a few hundred then I would not be as upset.

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    2 replies

    K
    Contributor

    Hi Michael, 


    As per our records, the refund was processed by the billing team. 


    If you haven't received the amount yet, kindly send us an email or add a reply below. 


    Regards, 

    Karthik Pasupathy

    Freshservice 

    M
    Contributor
    • mwu
    • Author
    • Contributor
    • December 28, 2018

    My accounting department checked and we are good now. thanks. 

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