Skip to main content
Question

Pulling date from body of request, placing it in ticket name

  • July 28, 2022
  • 1 reply
  • 28 views

Forum|alt.badge.img

Not strong with API, but I want to pull a date from the body and place it in the ticket name.

 

In the body : Effective date:  <date here>

 

I’d like to copy this text to the ticket name so that I can easily prioritize tickets based off effective date.  I hope this makes sense.

1 reply

Daniel Söderlund
Top Contributor ⭐
Forum|alt.badge.img+14

Hello, 

As Freshservice don’t have any real regex  function I think you need a powershell scrip on a orchestration server or a app to do it.  

I guess this is an e-mail sent in ? 

KR
Daniel