Hi all,

We have a fresh form which logs printer hardware issues to our external supplier by closing the ticket our end when logged and CC’ing the ticket info to said supplier. This works very well however they are extremely picky about the data they are sent. The main issue we have is all our printers have internal asset numbers and Serial numbers. Our users occasionally input the serial incorrectly and despite the supplier having a list of our internal assets this will trigger them asking for more info. 

We have recently added printers to our CMDB and I know I can add the printer part of the asset register as a data source for a dropdown in a ticket. If I do this for a printers asset number it shows the serial when i select it. I want to know if its possible to have fresh then add the serial to the ticket in a way that will be emailed to the supplier. I think its not something fresh can do but if it could that would be amazing honestly.