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Quest Issues

  • September 30, 2014
  • 4 replies
  • 19 views
E
Contributor

When setting up a quest to be dependent on the condition of customer satisfaction ratings, the conditions are not saving.


Side note on quests: when I click "Cancel" or "Update" or "Back to Quests" it brings me to the dashboard with the message "You must be logged out to access that page." I can tell that the link the it's taking me to is http://_____.freshservice.com/admin/quests which is a bad link. It appears that the link to the list of quests is http://_____.freshservice.com/admin/gamification#quests

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    4 replies

    E
    Contributor
    • elizabeth.toy
    • Author
    • Contributor
    • September 30, 2014

    The issue is more widespread than just conditions of customer satisfaction ratings, it appears to be that no conditions are being saved.


    This is a severely limiting and we very much enjoy the Arcade feature in Freshdesk currently, so we'd like this to be functioning correctly for Freshservice.

    V
    Contributor
    • vijay.shankar
    • Contributor
    • October 12, 2014

    Hey Elizabeth


    My sincere apologies for the delay in Forums reply


    Creating a Ticket, in your name, so I may privately look into this for you


    regards
    Vijay


    L
    Contributor
    Forum|alt.badge.img+5

    We had the same issue but found it seemed to be linked with using Internet Explorer, it works fine in Chrome


    Laurence

    E
    Contributor
    • elizabeth.toy
    • Author
    • Contributor
    • December 5, 2014

    Laurence,


    Thanks for the tip. I do the majority of my work using Chrome and that's what I was using in this case. However, after deleting cookies/cache, this was no longer an issue for me.

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