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Rejected Remarks for Requestor

  • September 7, 2022
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raymondcanilao
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Team, just want to ask on how your requestor view or see the rejected remarks on their SR?

Best answer by keefe.andrews

@raymondcanilao if you have the workflow Automator you could us a trigger of ticket update with condition of approval rejected add a public note and pull the approval comments from the ticket.

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      keefe.andrews
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      • keefe.andrewsTop Contributor ⭐
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      • September 8, 2022

      @raymondcanilao if you have the workflow Automator you could us a trigger of ticket update with condition of approval rejected add a public note and pull the approval comments from the ticket.

        Aravindsrihari
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        • Aravindsrihari
        • Community Debut
        • September 14, 2022

        Hi @raymondcanilao ,

         

        As @keefe.andrews suggested, you can send email notification using the workflow automator or you can create a status under form fields, then by using the workflow automator whenever an approval is rejected, you can set the status as approval rejected. You can then display that status in the requester page.

         

        Regards,

        Aravindsrihari B V.

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