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Report: Top 10 - Open Tickets by customer

  • November 28, 2019
  • 2 replies
  • 94 views
A
Apprentice

Hi Forum


Can someone advice me.


I would need an view on our (lets say Top 10) Customers and how many open or pending Tickets are in progress. Best would be a Chart and a table.


Tried several methods now and i was not able to create such a report.


Any hint would be helpfull


Thanks

  Alessandro

    2 replies

    S
    Apprentice
    • sales_16334
    • Apprentice
    • November 29, 2019

    reports >

    new report > 

    add condition > 

    company > 

    includes > [select 10 accounts]

    add condition > 

    status >

    includes > [open, pending] 

    S
    Community Debut
    Forum|alt.badge.img+6

    Hi Alessandro,


    We hope you were able to create and run an Analytics report on the Open & Pending tickets in your instance as per your requirements.


    If you still need any further assistance from our end, please feel free to reach out to us at support@freshservice.com.


    For your reference: Generate Intuitive Reports Using Analytics Pro


    Regards,

    Sanofar

    Warm Regards, Sanofar || Freshworks Community
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