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Requested item id

  • February 15, 2024
  • 6 replies
  • 49 views
M
Skilled Expert
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Inside a workflow, I have trigger: “Requested item added is”, and I am checking it. Later on, I need the ID of that Requested item that has been just added. How can I get it? I can only get the ticket, the Service Request ID.

The ideal will be when a new Requested item is added, I want the id.

I resolve, therefore I am!
zachary.king
Kamakshi V

6 replies

Daniel Söderlund
Top Contributor ⭐
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You need to use the API endpoint https://api.freshservice.com/v2/#view_req_items_of_sr

 

 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
Kamakshi V
Daniel Söderlund
Top Contributor ⭐
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Inside a workflow, I have trigger: “Requested item added is”, and I am checking it. Later on, I need the ID of that Requested item that has been just added. How can I get it? I can only get the ticket, the Service Request ID.

The ideal will be when a new Requested item is added, I want the id.

Remember this will only work if a agent adds a item and not when requester place a request. 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
Kamakshi V
M
Skilled Expert
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  • manovades
  • Author
  • Skilled Expert
  • February 19, 2024

@Daniel Söderlund Well, I want to get the ID of the last Requested item added to a Request. Now I can get all the data in JSON, but I need the ID of the last one added item. It seems I need to iterate over array, but for now freshservice doesnt support such things. And I was curious If I can get it somehow. Or If i can use in workflow like $.requested_items[1].id, where 1 is the ID I need but I dont know the index I need there is no arr.length-1 for example...

I resolve, therefore I am!
Daniel Söderlund
Top Contributor ⭐
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@Daniel Söderlund Well, I want to get the ID of the last Requested item added to a Request. Now I can get all the data in JSON, but I need the ID of the last one added item. It seems I need to iterate over array, but for now freshservice doesnt support such things. And I was curious If I can get it somehow. Or If i can use in workflow like $.requested_items[1].id, where 1 is the ID I need but I dont know the index I need there is no arr.length-1 for example...

 

 $.requested_items[-1:].id gives you the last one 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
zachary.king
M
M
Skilled Expert
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  • manovades
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  • Skilled Expert
  • February 19, 2024

@Daniel Söderlund The thing I needed! Thank you very much! :)

I resolve, therefore I am!
Daniel Söderlund
Top Contributor ⭐
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@Daniel Söderlund The thing I needed! Thank you very much! :)

Remember to subscribe, like and comment… ops wrong platform but you get it ;) 

Mark the thread as solved :) 

Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
zachary.king
eeha0120
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