On Friday, we deactivated and deleted a user from the system. Unfortunately, all tickets that were created by this user (around 80) disappeared, and we are unable to locate them. We need these tickets to be restored and reassigned to another user in order to maintain service continuity. Could you please check if it’s possible to restore the deleted tickets and reassign them to a different user?
Solved
Restore tickets
+5Best answer by Nav_in
Hi
Solution article link for reference: GDPR and Freshservice : Freshservice
You can try consulting with fs support team once though.
+6- Top Contributor ⭐
- Answer
Hi
Solution article link for reference: GDPR and Freshservice : Freshservice
You can try consulting with fs support team once though.
Hope this helps!
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.