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Restore tickets

  • September 15, 2025
  • 1 reply
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juul0s
Skilled Expert
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On Friday, we deactivated and deleted a user from the system. Unfortunately, all tickets that were created by this user (around 80) disappeared, and we are unable to locate them. We need these tickets to be restored and reassigned to another user in order to maintain service continuity. Could you please check if it’s possible to restore the deleted tickets and reassign them to a different user?

Best answer by Nav_in

Hi ​@juul0s , Tbh ig the tickets raised by a requester are permanently deleted when that requester is deleted. As per the fs solution article, this seems to be the default behavior. 

Solution article link for reference: GDPR and Freshservice : Freshservice

You can try consulting with fs support team once though.

1 reply

N
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  • September 15, 2025

Hi ​@juul0s , Tbh ig the tickets raised by a requester are permanently deleted when that requester is deleted. As per the fs solution article, this seems to be the default behavior. 

Solution article link for reference: GDPR and Freshservice : Freshservice

You can try consulting with fs support team once though.

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