We just went live with Freshservice last week, and in our old system we relied a lot on scheduled items. I’ve been setting them up in the Freshservice Scheduler, but the only way to see details is by clicking into each one individually.
We also found out this week that if a requester on a scheduled item leaves the company, the item won’t create at all.
What I’d really like is a grid view that shows things like the requester, frequency, next run date, etc., with the option to filter and sort. Since that doesn’t seem to exist, I’ve been trying to find a way to export them, but no luck so far.
Has anyone figured out a workaround for this?
