Does anyone know if there a way to schedule a date and time when creating a new task? Currently when creating new tasks, there is no option to do this and the task is auto assigned a due date. In order to set a custom date and time for the task agents need to; create a new task, save it, then go back and edit the task. Only then is the option presented for the agent to set a date and time for the task.
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Hello,
You can check this in Field Manager → Ticket Fields, under the Ticket Task table.
See if selecting the fields as required when creating a task helps — this might make the date and time fields available right from the task creation step.
Hello,
You can check this in Field Manager → Ticket Fields, under the Ticket Task table.
See if selecting the fields as required when creating a task helps — this might make the date and time fields available right from the task creation step.
Looks like this worked, thanks for taking the time to write this out and include screenshots!
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