Send an email when ticket task is overdue. Is it possible in the Workflow Automator?
Hi, this is a unique ask tbh. We cannot use conventional ticket workflow “event node” to trigger the automation. This leads to only scheduled workflows being the available option. However, in scheduled workflows, the condition node doesn't have an option to choose tasks. Supervisor rules can also not implement this request. If suppose, you are able to get task details as a field in scheduled workflow’s condition node, then a web request can be used to fetch the task details, compare the due date and current date using an expression builder, and if it exceeds (overdue), an action node can be used to send an email to the required user. Sorry for not being of much help here.

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