With in FreshService is there a way to send out reminder emails to the help desk “group” assigned to incident tickets that have remained open for more than x number of days?
Answer
Sending out reminder emails
+5Best answer by eeha0120
Hi.
Yes, of course, as a matter of fact, that is a standard feature.
You may use Supervisor Rules for that. You may check the following:
Using Supervisor rules in Freshservice. : Freshservice
Set time/event based rules in your service desk | Freshservice Supervisor : Freshservice
Supervisor rules configuration based on custom ticket status : Freshservice
Hope this helps.
Regards,
+12- Top Contributor ⭐
- Answer
Hi.
Yes, of course, as a matter of fact, that is a standard feature.
You may use Supervisor Rules for that. You may check the following:
Using Supervisor rules in Freshservice. : Freshservice
Set time/event based rules in your service desk | Freshservice Supervisor : Freshservice
Supervisor rules configuration based on custom ticket status : Freshservice
Hope this helps.
Regards,
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