+9Hello Team,
May I know if possible to disable / hide the “ All service Items” option in the catalog? my requestors are really overwhelmed with all the service items. I want them to see them per category. Maybe if there is option not to select/ direct to “all service items” once user visited the service catalog.
Best answer by Haripriya Seshadri
Please add the following code to the portal to hide All services and to direct it to a service category by default.
Pre-requisites: Fetch the URL of the landing category page. (click on the category to fetch the URL)
Example: /support/catalog/items?category_id=19000101426
Note: The category ID is unique for every account. Kindly do not use the example provided.
Add this code in Admin > Helpdesk Rebranding > Customize Portal > Stylesheet
#categories-list > li:nth-child(1){
visibility: hidden;
}
Add the following code in the layout and pages > Footer
<script>
CARDS.map(function (card) {
if (card.url == '/support/catalog/items') {
card.url = "<NEW URL>";
}
});
jQuery(document).ready(function(){
jQuery("a[href='/support/catalog/items']").attr('href', '<NEW URL>');
});
</script>Replace <NEW URL> with the Landing page URL (refer to the example above).
After months of asking for the same thing, someone at Freshworks helped me out with that! I don’t know how they did it, but I know that Freshdesk support can assist you. It makes it so much easier for users to only see each category versus the overwhelming view of all service items!
Please add the following code to the portal to hide All services and to direct it to a service category by default.
Pre-requisites: Fetch the URL of the landing category page. (click on the category to fetch the URL)
Example: /support/catalog/items?category_id=19000101426
Note: The category ID is unique for every account. Kindly do not use the example provided.
Add this code in Admin > Helpdesk Rebranding > Customize Portal > Stylesheet
#categories-list > li:nth-child(1){
visibility: hidden;
}
Add the following code in the layout and pages > Footer
<script>
CARDS.map(function (card) {
if (card.url == '/support/catalog/items') {
card.url = "<NEW URL>";
}
});
jQuery(document).ready(function(){
jQuery("a[href='/support/catalog/items']").attr('href', '<NEW URL>');
});
</script>Replace <NEW URL> with the Landing page URL (refer to the example above).
This is Great
Now, can we take it one step further to mitigate permission issues? When in the Service Catalog, items can fall into 2 categories. We would not want everyone to view them, but to give the ability for those groups to be able to view those would be extremely helpful and clean up our Service Catalog so much more. Is there any way to accomplish this?
+6
HI, how to hide the service catalog from everywhere?
I don’t need in my organization.. thanks
+6Hi
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