I try to create a new Service Catalog Item, i want to use the Custom Field “URL”.
But all i got is a simple Textfield, without a link or the opportunity to insert a link
Solved
Service Catalog Custom Field URL not working
Best answer by Daniel Söderlund
I try to create a new Service Catalog Item, i want to use the Custom Field “URL”.
But all i got is a simple Textfield, without a link or the opportunity to insert a link
That field is for requester to add a URL in to the form.
If you like to add a url for the requester to click on you need to use the Content field.
The last option on the bar.
+4Hi,
When adding a custom field to a Service Item you have multiple options for field types. The second to last one is URL:
If you need any additional assistance please let me know!
+14- Top Contributor ⭐
- Answer
I try to create a new Service Catalog Item, i want to use the Custom Field “URL”.
But all i got is a simple Textfield, without a link or the opportunity to insert a link
That field is for requester to add a URL in to the form.
If you like to add a url for the requester to click on you need to use the Content field.
The last option on the bar.
Synerity | Your Nordic Freshworks Partner | Seamless Support & Solutions | www.synerity.eu
It seems the “URL” custom field in the Service Catalog is treated as plain text by default. You might need to use a custom HTML field or description section to add clickable links. Alternatively, check if your plan or settings support rich text or hyperlink formatting for custom fields.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.