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Hello Team,

Just want to ask if i could edit a requested item info? i noticed there is a edit button, 

but once i clicked on it, this message will apper ( No Fields to edit here)

is there a way to enable the edting of the fields on that service item?

Only if you have added custom fields to an item. Those custom fields can be modified. 

Hi Sir,

The fields above are all custom fields. 

 

Interesting… 

 

Here I have an item with no custom fields. this item is not editable on the ticket.

 

 

Below is a item with custom fields and is editable from the ticket.

 

Question, have you saved and PUBLISHED the service item?

Hi Sir, Yes it is published.

this is the sample sir,

 

 

Can anyone help on this please?

 

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