Hi ,
Is there an API to get all the service requests ticket details with below condition:
agent_id=<agent_name> AND status=2 AND (service_item_id=<id1> OR service_item_id=<id2> OR service_item_id=<id3>)
Thanks, Renjith.
Question
Service Request and Requested Items API
+16- Top Contributor ⭐
Hello
You can access Service Request payload information using the freshservice API here:
https://api.freshservice.com/v2/
Take care,
Zach
- Zach / ITOps Supervisor - ITSM
Based on my reading on the v2 api, there is no single curl query that will provide the original request.
My understanding is that the API is limited in this way: you have to query the tickets that fulfill the agent/status criteria first, then loop through each ticket to query the requested item.
I have a question, is there a single API call to retrieve ALL requested items of ALL TICKETS?
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.