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FreshService uses several phases in the CM process. 

 

Open

Planning

Waiting approval

Pending release

etc.

 

But I cannot figure out how to change these. I want Development, SIT, UAT, etc. Not the default ones. How do I add my own (custom) CM phases?

Hi @Marc LBBW ,

In order to have more different phases, you will need to first create them under Status field in the ‘Change fields’ settings.

 

Admin → Field Manager → Change Fields


Post that, you will be able to define your workflow under the change Lifecycle settings.

Ref: https://support.freshservice.com/en/support/solutions/articles/236100-manage-your-change-processes-with-change-lifecycle

 

Thanks! So simple yet I struggled for an hour and could not figure it out. I was looking to add new phases under Change Lifecycle itself.

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