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Has anyone successfully set up a custom URL for a Status Page?  The documentation for this functionality is unfortunately lacking and doesn’t give any instructions.

When setting up a custom URL, there is a button to “Generate CNAME”, which then creates values for “CNAME record” and “CNAME value” and displays a Configuration Error, as shown below.

 

I assume the next step would be to work with our network team to plug in the CNAME value as a CNAME record for the URL that we provided, and then come back into Freshservice and click the refresh button once implemented.  Is this correct?

 

Thanks in advance for any insights on this!

Hi @jeffshurtliff 
Hope you are well.
I understand that you’re trying to add a Custom URL for your status Page, After you add the CNAME and corresponding value to your DNS, You can click on refresh icon in Freshservice.
      If the issue persists, Try removing the CNAME URL and re-adding it and then click on Generate CNAME and then click on refresh icon again.
      If you’re still facing difficulties, I request you to reach out to our Support team so we can guide you on the next steps!
Thanks and Regards,
Amy!

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