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Setting up Email channel

  • February 21, 2026
  • 1 reply
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D
Apprentice

Hi all - 

I’m just starting out with FS. I am curious - we use M365 for our email. What are the pros/cons to using the built in email with Fresh Service vs configuring it to use our M365 environment?

 

 Thanks

 

Best answer by eeha0120

Hi.

If you use your own M365, you will only have to deal with your current SPF/DKIM setup (no additional setup needed).

If you use FW email service, you’ll need to update such DNS entries, only the first time, of course. If you currently have several SPF entries, you may require flattening.

By using your M365, you’ll have mail flow logs (For announcements, responses, notifications, etc.,), so you’ll have full visibility on what email was sent and when; when using FW, you don’t get such visibility, but you may request logs to support if needed.

If M365 mail service is down or degraded (and it happens more than expected), your FS mail flow get degraded as well. If using FW mail service, your mails will still go out (they may not reach if the recipient is also M365 of course, but that’s another story).

 

Best,

1 reply

eeha0120
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  • Answer
  • February 24, 2026

Hi.

If you use your own M365, you will only have to deal with your current SPF/DKIM setup (no additional setup needed).

If you use FW email service, you’ll need to update such DNS entries, only the first time, of course. If you currently have several SPF entries, you may require flattening.

By using your M365, you’ll have mail flow logs (For announcements, responses, notifications, etc.,), so you’ll have full visibility on what email was sent and when; when using FW, you don’t get such visibility, but you may request logs to support if needed.

If M365 mail service is down or degraded (and it happens more than expected), your FS mail flow get degraded as well. If using FW mail service, your mails will still go out (they may not reach if the recipient is also M365 of course, but that’s another story).

 

Best,

Elvis Henriquez
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