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I have a service request called “New Reporting Request” and it is the only service item that needs an SLA policy of 30 days, regardless of Priority. 

I’m trying to create a specific SLA policy by using its Subject/Title by using Ticket Fields.Subject contains New. It’s not working though. Any ideas?

 

Nevermind, figured it out, I had to go to my SLA policy it was defaulting to, which just was Ticket Fields.Group is WFM, and added Ticket Fields.Subject Does Not Contain New

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