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Hi - I am getting random tickets that are not sorted accurately when I Sort by: Last Modified Date

I can’t find a pattern to why certain tickets are treated this way.

Does anyone else get this behaviour and is there a fix or known cause?

Thanks

 

I have found it in my system as well, based on my research it seems to have issues with tickets that were updated by a “system” function versus an agent/requester etc. 

I would report it as a bug

I have this same issue
 

 

My manager reached out to Fresh and was told “it looks fine on our system, can't replicate” even though we are having it throughout our company. still no resolution.

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