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Hello,

This is my first post here, although I have been using Freshservice for a few years now. Very happy with the product. I have a question related to asset management:

Is the Discovery agent stand-alone or does it need Discovery probe to work ? If I understand correctly, it is enough to distribute the agent and register the REGISTRATIONTOKEN.

I have a local AD and I created a GPO according to this article: Install using GPO

My question is: Should the absolute path to the MSI file look like this:

 

or like this: 

Also, after the REGISTRATIONTOKEN=”<token> it’s missing a quoute

It should be: REGISTRATIONTOKEN=”<token>” in the article. Is this correct ?

The Discovery Agent is standalone — it does not need the Discovery Probe to work.

  • If you're using the Discovery Agent, you only need to:

    • Distribute the agent to each device (e.g., via GPO, SCCM, or manually).

    • Register it using the REGISTRATIONTOKEN.

  • Discovery Probe is mainly for scanning network devices (switches, printers, etc.) that can’t run an agent, and for agentless discovery — not necessary when using agents alone.

So:
➔ You can just deploy the agent with GPO and token — no Probe needed.

 

In your GPO, the MSI path should be the UNC path, not a local drive path.

Correct format example:

\\your-server-name\shared-folder\FreshserviceAgent.msi

Incorrect format:

C:\folder\FreshserviceAgent.msi

Why?
Because GPO needs a network-accessible location that all computers can see during startup — not a local-only path.


There’s a missing closing quote in some older Freshservice documentation.

Correct syntax:

REGISTRATIONTOKEN="<your-token>"

  • The token value should be inside quotes.

  • Otherwise, the installer may fail or incorrectly interpret the token.

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