Hi,
I have a service request that triggers workflow which adds a bunch of tasks. I also have a task workflow that runs when tasks are created that is supposed to set the due date of the task to that of the ticket.
But for the life of me cannot get my task workflows to execute at all, even after adding some timer nodes to prevent them from running for a few minutes after the request is made.
Any tips for using task workflows to set task due dates?
Question
Task workflows that set due date just not running
+3
+3Is the task workflow triggered from the ticket workflow?
The task workflow is triggered on task creation, and the tasks are created by the ticket workflow. So yes
+9- Top Contributor ⭐
Workflow can’t trigger workflows, so it won’t run a second workflow after the first. You will have to use the API to set the due date of the tasks from the ticket workflow, which may be hideous depending on how many tasks you have…
Or use the OLA feature to set the due date based on the OLA
+3Workflow can’t trigger workflows, so it won’t run a second workflow after the first. You will have to use the API to set the due date of the tasks from the ticket workflow, which may be hideous depending on how many tasks you have…
Or use the OLA feature to set the due date based on the OLA
Okay, whats strange is I have had this working at one point. The workflow was triggering and setting the due dates as I wanted. I had reached out to support and they helped me get it working. But clearly on a shaky foundation.
I have reached out to them again to see if they can help with anything. But I fear you are right and I might need to start looking at an API solution.
Thanks for your help
+9- Top Contributor ⭐
Sometimes you get a “false positive” where you did something else and it triggers the workflow…. it’s a pain
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