I am an Admin on our Freshservice. I created a dashboard and assigned it to one of our Agent Groups for the Group Manager to be able to edit and make a Team Specific Dashboard. The manager has a Supervisor Role. He does not have an edit option for the dashboard. What permissions are needed to edit and customize a dashboard? This is not the analytics, but the dashboard
+12Hi Shannon.
I guess that for this work, the Dashboard should be created by the Group Manager itself.
I haven’t tested it though.
Regards,
Hi Shannon.
I guess that for this work, the Dashboard should be created by the Group Manager itself.
I haven’t tested it though.
Regards,
The Group Manager doesn’t have permission to create a dashboard. That is part of the issue. What permissions in the role settings is needed to create a dashboard?
+12Hi Shannon.
I guess that for this work, the Dashboard should be created by the Group Manager itself.
I haven’t tested it though.
Regards,
The Group Manager doesn’t have permission to create a dashboard. That is part of the issue. What permissions in the role settings is needed to create a dashboard?
Oh. I’m on my laptop now and I have just tested it. I haven’t noticed it before. Yes, it seems there are no permissions (other than being admin) for this. This is a shame. It sounds like a great FR / ER I’d definitely vote on.
Regards,
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