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Hello all, I'm reaching out to the community as support is taking a long time to assist.

 

Currently we would like to integrate teams into our fresh setup, i currently have it installed on our sandbox and it works, but i have some technical questions.

First when its installed i was thinking of setting up a teams channel with underlying the different resolver groups, but i struggle already as teams only allows 25 subs under one channel, and i have a total of 37 resolver groups.

Next i also would like to hide other channels in the teams app in the ticket view, so only the channel with the resolver groups is shown , but i honestly have no idea on how to do that.

If anyone has advice on how to set it up or guides on best practices can you let me know. 

Thanks for any assit.

 

Hey there!

I understand your frustration with the integration process. Integrating Teams into your setup can indeed be a bit tricky, especially when dealing with specific technical requirements.

Regarding your first question about the limit on the number of subchannels under one channel in Teams, one workaround could be to group your resolver groups into broader categories, allowing you to stay within the 25 subs limit per channel. This way, you can maintain organization while working around the limitation.

As for hiding other channels in the Teams app's ticket view, you might want to explore channel permissions and visibility settings within Teams. By adjusting these settings, you may be able to control which channels are displayed to users, focusing only on the channel with resolver groups.

While I don't have a specific guide to offer, these suggestions might point you in the right direction. Additionally, reaching out to Teams support or community forums for more targeted assistance could be beneficial. aaghi lms portal

Best of luck with your integration efforts, and I hope you find a solution that works well for your setup!

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