These slides are taken from the 2022 HDI State of Service Management report:
The latest HDI ESM survey data
+10Cheers, Stephen || https://ITSM.tools
+16- Top Contributor ⭐
Wow! Going to need to share these findings with my stakeholders, could lead to the inclusion of other departments into implementing ITSM principles into other areas of our organization.
Thanks for sharing as always
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