Hi,
I have a department that want to see newest conversations in the tickets at the top and not bottom as default.
I have looked at the app “Ticket Conversation Customizations” that seems to be able to change this (View latest interaction on the top), but it’s global and cannot be set for just one workspace it seems.
Do you know any way that will get them what they want?
Hi
Unfortunately, this is not possible out of the box or with the custom app you mentioned. We had the same requirement and ended up developing our own custom app to address it. We configured it on an agent level rather than by department or workspace.
One downside of having the latest conversation at the top is that when sending a message, the reply still appears at the bottom. This makes it difficult to switch between the customer’s response and the new draft you’re composing.
Hope that helps.
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