is it possible to create a condition rule, when a ticket as been resolved or closed that it isn't possible to add a time entry. Is there something possible that agents will receive an error message or something?
Question
Time Entry Fields - Prevent on closed tickets
+4No, natively Freshservice does not block time entries based on ticket status.
Even if a ticket is Resolved or Closed, Freshservice still allows agents to add time entries manually afterward.
There's no built-in condition rule or automation right now that prevents that action directly.
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.