is it possible to create a condition rule, when a ticket as been resolved or closed that it isn't possible to add a time entry. Is there something possible that agents will receive an error message or something?
Question
Time Entry Fields - Prevent on closed tickets
+4No, natively Freshservice does not block time entries based on ticket status.
Even if a ticket is Resolved or Closed, Freshservice still allows agents to add time entries manually afterward.
There's no built-in condition rule or automation right now that prevents that action directly.
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