I have a change workflow that creates a calendar event using the MS Exchange orchestration. I want to log a ticket into Freshservice when the calendar event creation has failed so our FS Admin can troubleshoot these issues without having to go into the execution logs every day to look for failures.
I have tried using trigger webhook, request type= post, entered in my callback URL, credentials I’ve tried several ways currently set to inline credential with Api key. (Previous tries include inline credential with basic auth using Authorization with X as the password.
Encoding is JSON Advanced.
My JSON checks out with all of the fields I believe would need to be filled out for the ticket.
Inlcuding requester_id, subject, group_id, department_id, category, sub_category, item_category, description_text (was previously tried as only description), priority, source, status, impact and urgency.
When testing the webhook, i only get a 400 message. There are zero details to help me figure out what is wrong with my node.
I hope someone has an idea of how to help.
Thanks in advance,
Jen