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Unable to reorder solution article

  • February 17, 2020
  • 4 replies
  • 20 views
I
Apprentice

According to https://support.freshservice.com/support/solutions/articles/234479-organizing-articles I should be able to re-order solution articles, however I can't find a Reorder button within the Solutions section. Is there a way I can reorder the articles?


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    4 replies

    J
    Contributor

    Hi Indy


    We are fixing this issue. Should be fixed before end of March.


    joe

    B
    Apprentice
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    • bgehle
    • Apprentice
    • March 20, 2020

    March is almost over.  Is there any update on this? Or maybe a workaround?


    Thanks!

    Ben

    J
    Contributor

    I understand this is an important feature. It's already in testing phase. This will be deployed next week. 


    Joe

    G
    Community Debut

    Hi Indy,

    The option to rearrange solutions is available. To do so, please follow the steps given below.

    1. Go to the Solutions module -> Open a Category -> Open a folder within the same.
    2. Click on the 3 dots on the top right
    3. Choose Reorder to drag and rearrange the solution articles in.


    I have a screen recording for your reference as well. I trust this helps!


    Regards,
    Gautham

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