Hi,

As mentioned above in the title - Has anyone had any experience/luck with tweaking the HTML for the sign-up/registration page in their Freshservice instance?

Currently our live instance redirects to our SSO solution (Okta) and our sandbox instance redirects to the Freshworks login page - In both cases, neither make it at all obvious to the user signing up that they have been sent an activation link via email to action, they redirect to login pages in both cases and just leave the user confused.

It feels like a better user experience would be a redirect back to the customer portal homepage or just any page on the Freshservice customer portal they’re on, so they can see the notification that appears in the top right corner of the portal to let them know an activation link has been sent to their email address they signed up with:

If anyone has had any luck with this, it would be great to know about! I’m not a web developer at all, so any assistance would be brilliant!