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Is anyone else completely disappointed with the recent updates to Filters on the Tickets page?  I went from a 1 click, super efficient process to quickly view my different groups and ticket sorting scenarios, to 3+ clicks to view the same data/pages.    

Sounds like nothing, but it is a horrible change that creates a less efficient way to work, in my opinion.

Please bring back the old functionality or give us the option to select.   

Hi @ocx! We really appreciate you taking the time out to share your experience with us. Earlier, when agents added filter parameters, data transactions happened sequentially with each parameter. With the apply filter button, agents can now add all the parameters, and the data transaction will happen once for all after hitting "apply filter." This means you can select all the parameters of your choice and hit apply filter to not only save time but accelerate the performance of the application.

 

That is great for some customers, but not all.  I find this change slows me down and I absolutely hate it.  You had a fast and efficient way to view data and now it’s gone.  You had a feature that stood out, because others systems didn’t allow this type of efficient viewing, and now it’s gone.  Why take something so unique away?

Remember, this page is to view data, not transact.  The faster I can see the The data I need too, the better for me…the CUSTOMER.  

Can you at least give us the option to turn this annoying new feature off?  Give us back what worked well.  Please, do the needful.  

 

Hi @ocx We value your feedback and request you to raise a ticket on support@freshservice.com if not already for our Product team to look into. 

 

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