Hi All,
I’ve got 2 customers, who use the same software system, which emails from the same Domain. The only differentiator is in the Subject line.
I tried to set an automation based on the text in the subject line, but I cannot find an action that allows the Requester Company to be updated.
Is there a way of doing this? For example…
Company 1 - email address is: system@testcompany.com and is company name is set as Company 1 via Domain recognition. Subject line is random.
Company 2 - email address is the same: system@testcompany.com and due to domain recognition, company name is also labelled as Company 1. Subject line always starts COMP2
Any help would be massively appreciated.
Question
Updating Requester Via Subject Line
Can anyone help on this?
+9- Top Contributor ⭐
PUT https:/”your url”.freshservice.com/api/v2/tickets/{{ticket_id}}
“requester_id”: (there customer number),
That should update the requester to whichever company you chose.
Thanks ITMike for your help. I’ll give it a go.
Sorry, I’m a total newbie with API calls.
It currently won’t let me update it as per screenshot.
Any ideas what i’m missing?
Sorry, I’m a total newbie with API calls.
It currently won’t let me update it as per screenshot.
Any ideas what i’m missing?
Still unresolved if anyone can help?
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