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Hi All, 

I’ve got 2 customers, who use the same software system, which emails from the same Domain. The only differentiator is in the Subject line. 

I tried to set an automation based on the text in the subject line, but I cannot find an action that allows the Requester Company to be updated. 

Is there a way of doing this?  For example… 

Company 1 - email address is: system@testcompany.com and is company name is set as Company 1 via Domain recognition. Subject line is random. 

Company 2 -  email address is the same: system@testcompany.com and due to domain recognition, company name is also labelled as Company 1. Subject line always starts COMP2

Any help would be massively appreciated. 

Can anyone help on this?

​@JoTooleSD after you identify it by using your automator you can use an api call in the same automator to update the requester. 

PUT https:/”your url”.freshservice.com/api/v2/tickets/{{ticket_id}}

“requester_id”: (there customer number),

 

That should update the requester to whichever company you chose.

Thanks ITMike for your help. I’ll give it a go. 

Sorry, I’m a total newbie with API calls. 

It currently won’t let me update it as per screenshot.

 

Any ideas what i’m missing?

Sorry, I’m a total newbie with API calls. 

It currently won’t let me update it as per screenshot.

 

Any ideas what i’m missing?

Still unresolved if anyone can help?

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