Hi Anirudh
We are facing issues while updating Major Incident tickets.
See the below postman call
Here is the update URL we are using
https://d3v-devopsintegration.freshservice.com/api/v2/tickets/1244
Its a PUT call
Here are the request params we tried
{
"type":"Major Incident",
"tags": [
"devops",
"azure_4237"
],
"custom_fields": {
"paragrah": "1",
"devops": "4237"
}
}
and we also tried
{
"tags": [
"devops",
"azure_4237"
],
"custom_fields": {
"paragrah": "1",
"devops": "4237"
}
}
Please help us on this on urgent basis
Let me know if you need any other additional information
Thanks