Hi Anirudh

We are facing issues while updating Major Incident tickets.

See the below postman call

Here is the update URL we are using

https://d3v-devopsintegration.freshservice.com/api/v2/tickets/1244

Its a PUT call

Here are the request params we tried

{

"type":"Major Incident",

"tags": "

"devops",

"azure_4237"

],

"custom_fields": {

"paragrah": "1",

"devops": "4237"

}

}

and we also tried

{

"tags": >

"devops",

"azure_4237"

],

"custom_fields": {

"paragrah": "1",

"devops": "4237"

}

}

Please help us on this on urgent basis

Let me know if you need any other additional information

Thanks