Hi. Is there a way to add a feature in Freshservice so that the agent can see the approval status? For example, adding in accepted / rejected into the state column. Thanks in advance!
Answer
Use of approval functionality in Freshservice
Best answer by eeha0120
Hi.
I’m guessing you are referring to the ticket list.
In that case, yes, that's actually a standard field.
In the ticket view you’re using, you may click on the Gear and choose column Approval Status:
Hope this helps.
Regards,
+12- Top Contributor ⭐
- Answer
Hi.
I’m guessing you are referring to the ticket list.
In that case, yes, that's actually a standard field.
In the ticket view you’re using, you may click on the Gear and choose column Approval Status:
Hope this helps.
Regards,
+12- Top Contributor ⭐
Thanks for this!
Glad it helped.
If you don’t mind, please remember to like the response and mark it as solved.
Regards,
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.