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Hi. Is there a way to add a feature in Freshservice so that the agent can see the approval status? For example, adding in accepted / rejected into the state column. Thanks in advance!

Hi.

I’m guessing you are referring to the ticket list.

In that case, yes, that's actually a standard field.

In the ticket view you’re using, you may click on the Gear and choose column Approval Status:

 

 

Hope this helps.

 


Regards,

Thanks for this! 

Thanks for this! 

Glad it helped.

If you don’t mind, please remember to like the response and mark it as solved.

 

Regards,

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