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User Authentication on Analytics

  • July 31, 2025
  • 4 replies
  • 70 views
Vinnnn
Apprentice
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I'm trying to access Analytics in Freshdesk, but I'm encountering an issue Why is this appearing on my module in Freshdesk, even though I have a role in the Analytics module?

 

Best answer by Amrit Mishra

​@CATS_Ade does refreshing the tab/browser help? If not, please log a support ticket for the team to investigate.

4 replies

Kamakshi V
Community Manager
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  • Kamakshi VCommunity Manager
  • Community Manager
  • August 1, 2025

Looping our Product Manager ​@Amrit Mishra 

Freshworks Community Manager
Amrit Mishra
Community Manager
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  • Amrit MishraCommunity Manager
  • Community Manager
  • August 1, 2025

​@Vinnnn Please log a support ticket for the team to investigate this.

    C
    Community Debut
    • CATS_Ade
    • Community Debut
    • January 22, 2026

    ​@Vinnnn Did you manage to resolve this? I am facing a similar issue where I see ‘User Authentication failed’ when attempting to access Analytics and also on the Today’s Trends section of the Dashboard.

    I have the top level admin role.

    Thanks

    Amrit Mishra
    Community Manager
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    • Amrit MishraCommunity Manager
    • Community Manager
    • Answer
    • January 23, 2026

    ​@CATS_Ade does refreshing the tab/browser help? If not, please log a support ticket for the team to investigate.

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