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Hi,

I'm wondering if there is anyone who has experience with creating a webhook on Versa Director to create tickets on Freshservice ITSM..

please see the attachment to view my configuration that did not work.

Many thanks in advance.


** Versa Director provides the essential management, monitoring and orchestration capabilities needed to deliver Versa’s Secure SD-WAN architecture network and security software services

Kamal

Hi @k.osman , if this did not work yet you could check the following:

  1. Check if the webhook URL is correct, it should be pointing towards your FS account.
  2. You can disable user name and password instead add header called “Authorization” and in value you will need to pass “Basic xxxxx” where xxxxx is your API key base 64 encoded.
  3. In the Body template you need to pass the mandatory fields needed to create a ticket i.e {
        "description": "Text",
        "subject": "Text",
        "email": "test@email.com",
        "priority": 1,  "status": 2, “source”:2 }

Hi Glavin,

 

your settings are working like a charm. many thanks.

Kamal

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