I’m not the “super admin” within my Fresh Service instance but I have been granted some elevated permissions. I’m want to access the “https://millimanhelpdesk.freshservice.com/api/v2/groups” api to pull a list of groups - primarily to match group ID to group name. However, I’m currently getting an “access_denied” message. What permissions do I need to ask for in order to access the groups api?
Thanks,
Ryan
Best answer by zachary.king
Hello
Here is the API documentation in case you need it. https://api.freshservice.com/v2/#introduction
Hope this helps,
Zach
+16Hello
Here is the API documentation in case you need it. https://api.freshservice.com/v2/#introduction
Hope this helps,
Zach
Hi Zach,
Thanks for the reply. I’ve been able to successfully access other APIs like the tickets one. I was just having access issues to certain areas like groups, departments, agents, etc. Not having seen the available permissions within Fresh Service I was just wondering what permissions I need to request. After reviewing this page, Setting up Roles & Role-Based Access Controls : Freshservice, I’ve requested access equivalent to “read-only admin”, but my Fresh Service admin was hoping to know specifically what permission to grant. Without seeing all the available options and what they grant I’m feeling around in the dark here.
To close out this thread, I was eventually given admin permissions so that I could pull data. It’s too bad that there was not a read-only admin type permission.
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