What kind of role do you set to End User or Employee in Freshservice

Hi ​@Vinnnn,

There are no roles available typically for requesters who will only need to raise tickets and track their own requests. They do not interact with the administrative or service desk management components and have limited visibility tailored to their own activities.

You can add them with a project license only if they are part of a project.

I hope this helps!
 

It all depends on your company’s configuration - adding users to the appropriate requester group will allow you to limit the visibility of certain service items for specific employees. But as I mentioned, it really comes down to whether you actually have individuals or teams who should have exclusive access to submit service requests through specific forms.