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I logged a ticket with FreshService  14 days ago and got the below silo’d response.

We have asked for updates twice and got nothing from them at all.

 

Thank you for reaching out to Freshservice Support!

I am Dharshini, and I will assist you with your query today.

I understand that your concern as this notification disrupts your continuous work.

​I will raise this issue to the backend team and check if there are any possibilities to achieve your requirement. 

Thanks for bringing this to our attention! I will ensure to update you with the proceeds. 

Hi @Barry Pogson - Thanks for sharing your query here. I am moving this query to a general thread and will have someone get back to you.

Hello Barry,

Thank you for bringing this to our attention, and I sincerely apologize for the delay in providing you with an update.
 

I want to assure you that we are actively working on your request, and we understand how important it is to have this resolved as soon as possible. One of our support experts has been assigned to your case and will be reaching out to you shortly with more detailed information on the next steps.
 

Your patience and understanding are greatly appreciated.

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