Workflow option

Hmmm Interesting concept.  I have something that looks for a very specific key wording and then decides to ignore or allow based on that, but I have a character count of where it would be.  It only works if it is consistent though so in your example MAC would have to be in the description and then you can use Expressions to pull the data out.  I’ll look and see if it can “search” instead of a character count.  Either way this would be a highly complex workflow.

​@RBier - Someone asked something similar before

​@Roxwell thanks for the Video! We read it two separate ways you focused on the requester part and I focused on the Mac address example ha.

​@ITMike  - the process is very similar.  The trick is that the section you want is consitently positioned or demarked in the text, otherwise you can’t do it 

Hi.

I actually submitted a ticket to support for that and they helped me with the basics.

I managed to create and customize the workflow for exactly that. It definitely depends on the data in the body/description; what’s before and after. Those are your key filters to get the data you may need (email in this case).

Regards,