Hi guys,
Im using FreshService in MSP mode because i need multiple customer’s portal.
Do i have a solution to make possible to add customer’s agent I need them to treat and see only their own company's tickets.
Actually i do it with groups and a workflow saying : If a ticket’s incoming from this company then assign it to this special groups “Company Agents”
I would like to do it with a better way like Workspace but it is not possible to have Workspaces in MSP mode.
Thank you for reading and answering this,
