Hi
We have a Freshchat widget on our website that we’re trying to direct customers to. We’ve investigated having the chat widget open automatically on page load or after a delay, using the instructions found here; however, we’ve found that on mobile phones the opened chat widget is too big and covers the entire screen, confusing customers.
I have two questions on this function:
- Is it possible to modify the JS code to only open the full widget if the user is on desktop?
- Is it possible to display a smaller message encouraging users to open the widget instead of the full widget? e.g. like this: