Is there a way in freshchats to get a report about available chat agents per hour?
Also, a report to see chat drivers? Easy way to pull up or extract all the chats received for a specific time frame? Either close or escalated
Solved
Chat Reporting
Best answer by srikanthkarunakaran
Hi
Sure, you can find the avaialble agents per hour using Chat Analytics feature.
Please navigate to your FreshChat account > Analytics > Choose Agent Availability Report or Team Performance Report > Choose Availability >Group by the Start Time > Using Hour of the Day
To download the all the raw conversation for time range, you can use Analytics to export or you can install the app like Historical Reports in your account to export the data.
Reference article : https://crmsupport.freshworks.com/support/solutions/articles/50000004367-historical-reports
+12- Top Contributor ⭐
Hi
Could you please move this thread accordingly?
Regards,
Elvis Henriquez
+11- Community Manager
Heyy
Thank you for the tag. I have moved the thread to Freshchat.
Freshworks Community Manager
+8Heyy
+6Hi
Sure, you can find the avaialble agents per hour using Chat Analytics feature.
Please navigate to your FreshChat account > Analytics > Choose Agent Availability Report or Team Performance Report > Choose Availability >Group by the Start Time > Using Hour of the Day
To download the all the raw conversation for time range, you can use Analytics to export or you can install the app like Historical Reports in your account to export the data.
Reference article : https://crmsupport.freshworks.com/support/solutions/articles/50000004367-historical-reports
Senior Technical Product Specialist, Srikanth NK
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