Hi @alyssia.correa and @Kamakshi V
Could you please move this thread accordingly?
Regards,
Heyy @eeha0120 !
Thank you for the tag. I have moved the thread to Freshchat.
Heyy @srikanthkarunakaran - tagging this thread for your visibility!
Hi @Emerie08 :
Sure, you can find the avaialble agents per hour using Chat Analytics feature.
Please navigate to your FreshChat account > Analytics > Choose Agent Availability Report or Team Performance Report > Choose Availability >Group by the Start Time > Using Hour of the Day
To download the all the raw conversation for time range, you can use Analytics to export or you can install the app like Historical Reports in your account to export the data.
Reference article : https://crmsupport.freshworks.com/support/solutions/articles/50000004367-historical-reports
