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Is there a way in freshchats to get a report about available chat agents per hour?

Also, a report to see chat drivers? Easy way to pull up or extract all the chats received for a specific time frame? Either close or escalated

Hi @alyssia.correa and @Kamakshi V 

Could you please move this thread accordingly?

 

Regards,

 

Heyy @eeha0120 !

Thank you for the tag. I have moved the thread to Freshchat.

Heyy @srikanthkarunakaran - tagging this thread for your visibility!

Hi @Emerie08 :

Sure, you can find the avaialble agents per hour using Chat Analytics feature.

Please navigate to your FreshChat account > Analytics > Choose Agent Availability Report or Team Performance Report > Choose Availability >Group by the Start Time > Using Hour of the Day

 

 

To download the all the raw conversation for time range, you can use Analytics to export or you can install the app like Historical Reports in your account to export the data.

Reference article : https://crmsupport.freshworks.com/support/solutions/articles/50000004367-historical-reports

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