Hello All,
Is there a way to auto send an idle message to the customer who is exceeding 5 minutes to respond to the message on FreshChat?
For instance, “This conversation will be closed in 5 minutes if you didn’t respond, you can start a new conversation anytime.”
Hi
https://support.freshchat.com/en/support/solutions/articles/50000001731-advanced-automations
Once the automation app is installed you could set up automation similar to the below:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
