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When I click on a “View the entire article here” link in an FAQ link in my chat bot, it opens to a blank browser page on an internal url with no style applied. See images below:

Link for an article
Unstyled Browser Window

I have three questions.

First, does anyone know if it is possible to have links open in a specific URL, such as the Freshdesk Knowledge Base where the bot is hosted? 

Second, does anyone how to apply a style to the article? 

Third, if the first/second are not possible, is it possible to disable the link all together? 

 

Thanks for your help.

Hi,

We can disable the external link of the articles in the widget

Can you please add the below CSS in your FreshChat account Admin settings > Channels > Web > Select your widget > Choose Appearance > add the below-

 

.article-external-link {
    display: none !important;
}

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